Front Office Staff - FT Days - Commerce City

Company Name:
First Choice Emergency Room
At First Choice Emergency Room(TM) , we pride ourselves on our work and our ability to give each patient the individual attention they need and deserve. Our practice model is very different from a traditional hospital based emergency room and gives our clinical staff the ability to spend quality time with each patient. When you join First Choice Emergency Room(TM), you become a valuable member of our team and your contribution is vital in providing the highest quality patient care.
Make the right choice and follow a career path that leads with innovation and puts patient care at the forefront. Think FIRST - First Choice Emergency Room(TM) .
The Facility Resource Specialist (Front Office Staff) position is the first point of contact with patients and serves one of the most important functions at First Choice Emergency Room. The Facility Resource Specialist (FRS) will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. The FRS will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of First Choice Emergency Room.
FRS responsibilities include but are not limited to:
Demonstrates ability to effectively communicate (written and oral) with individuals and groups of various backgrounds and educational levels in a high stress environment.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
Exhibits a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
Reviews and processes patient registration forms and medical records ensuring they contain all necessary documents.
Complete and balance all daily transaction paperwork.
Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Follows and maintains current knowledge of company and department policies and procedures.
All members of the FCER team are responsible for ensuring the facility is cleaned and well maintained.
Ability to flex schedule to meet the department needs to include longer scheduled shifts and may include night, weekend and holiday coverage.
Work Conditions:
Day shift is 7:00am - 7:00pm; night shift is 7:00pm - 7:00am.
Must be able to perform duties in a fast paced/stressful environment.
The employee is required to have close visual acuity.
The employee must regularly lift and/or move up to 10lbs, frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 100lbs.
The employee is frequently required to stand, walk, sit, reach with hands and arms, and talk or hear.
The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
While performing the duties of this job, the employee is occasionally exposed to risk of radiation.
The noise level in the work environment is moderate.
Education & Experience
High school diploma or equivalent is required; some college is preferred.
Minimum of two years of face to face customer service experience is required.
Current BLS for the Healthcare Provider
o Must have a current card from an American Heart Association (AHA) recognized course
o Note: exclusively online courses are not offered by the AHA
Experience providing customer service to patients and their families is preferred.
Experience working in an Emergency Department is preferred.
Experience working with patient records and charts is preferred.
Understanding of insurance plans is preferred.
Skills & Attributes
Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers.
Must be self-driven and possess the ability to work in teams with minimal daily supervision.
Ability to work in a fast-paced, professional environment.
Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficiency in Microsoft Office is required.

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